Remote Technical Operations Airtable Specialist

Summary

Join Airtable's internal deployment team as a Technical Operations Airtable Specialist to assist in integrating Airtable into existing systems and expanding internal enterprise use of Airtable. You'll apply Airtable no-code/low-code and integration experience to increase adoption, provide training, and analyze new use cases.

Requirements

• 8+ years of IT Engineering or hands-on technical operations experience
• Solution-oriented: What you build and implement will impact all of Airtable
• Experienced with administering and developing in and against SaaS, and applications and services, including Google Workspace and Slack
• Comfort and familiarity with modern development practices and the development lifecycle with experience using Scrum, Kanban, Lean, or other agile methodologies
• 5+ years experience gathering user requirements, developing custom business solutions, and managing distributed systems
• 5+ years experience in project management (PMP certification preferred)
• Demonstrated success working in cross-functional teams and experience liaising between IT and business partners
• Aptitude for thinking in systems, navigating complexity, and prioritizing jobs to be done
• Exceptional visual, written, and verbal communication skills
• Ability to distill complex topics and tradeoff decisions into concise and actionable summaries
• Well-versed in database design best practices
• Experience writing shell, python, or Javascript code to interface with APIs and set up automation
• Strong project management expertise and an ability to set realistic timelines
• Highly collaborative team player who adapts when working cross-functionally
• Able to operate in ambiguity
• Expansive understanding of the full operation of a Services organization

Responsibilities

• Coordinate the intake, prioritization, and execution of Airtable requests from the business
• Build core workflows into Airtable systems using interfaces, automations, and AI to improve overall functionality and performance
• Work in tandem with IT Support to maintain business critical Airtable connected apps and build a robust way to manage a growing suite of apps
• Analyze new requests for support of business processes that were previously managed via spreadsheets, third-party SaaS, or locally owned bases
• Routinely expand the capabilities of existing bases by integrating new features as they are made available
• Develop artifacts and assets to support end users and business champions
• Produce documentation and enablement materials for centrally governed connected apps
• Conduct formal training sessions to grow company-wide expertise
• Capture, document, and route feedback to product development regarding product functionality and user experience
• Identify critical feature gaps preventing the usage of Airtable for specific business workflows
• Provide contextual information concerning the scope, severity, and frequency of impact resulting from product gaps or performance limitations
• Design & implement automation to make IT processes repeatable, scalable, and secure
• Write standalone code to interface with webhooks, or create API integrations to optimize and connect our SaaS applications with each other and with Airtable
• Guide build vs. buy decisions for integrations and tooling for IT and other departments
• Administer, develop, and support Airtable’s corporate-connected applications built on Airtable
• Train additional engineers to provide redundancy for support
• Implement Airtables best practices across supported connected applications