Technical Optimization And Support Specialist

Summary

Join Emerging Travel Group, a global travel-tech company, as a Technical Optimisation & Support Specialist! This remote position focuses on optimizing switch platforms like SynXis and Derbysoft, ensuring seamless API integrations and troubleshooting technical issues. You will collaborate with internal teams and manage connectivity feeds to maximize performance and meet contractual obligations. The ideal candidate possesses strong analytical and technical skills, experience with API integrations, and a detail-oriented mindset. This role offers opportunities for professional development and a supportive work environment.

Requirements

• Minimum of 2 years of successful experience in API integrations and troubleshooting within a wholesaler/OTA environment
• Demonstrated experience in market analysis and strategy development, used to data-driven decision-making, metrics-driven and good with numbers
• Basic understanding of switch platforms such as SynXis, Derbysoft, and other connectivity solutions
• Detail-oriented mindset, ensuring accuracy in feed management and optimisation
• Good communication skills to collaborate effectively with internal stakeholders and external partners
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Fluent in English

Responsibilities

• Assist with API integrations and troubleshooting, ensuring smooth technical connections between ETG and switch platforms such as SynXis and Derbysoft
• Optimise switch platforms by identifying areas for improvement in integration and performance
• Collaborate with internal stakeholders, including the Chains team and Connectivity teams, to improve traffic and enhance the effectiveness of direct supply connections
• Understand and manage feed configurations, ensuring that all connections are correctly set up and functioning as intended
• Monitor performance metrics related to connectivity, providing regular reports and insights to senior leadership
• Support the Chains team in optimising L2B (Look-to-Book) ratios, identifying areas where connections can be improved for better conversion
• Ensure correct distribution based on contractual obligations, monitoring feeds to apply necessary bans and adjustments when required
• Troubleshoot connectivity issues and provide technical support to internal teams and partners to resolve API-related challenges
• Maintain documentation related to feed management, troubleshooting steps, and best practices to support efficient processes

Preferred Qualifications

Knowledge of travel distribution systems, direct supply connectivity, or channel management

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation