Technical Program Manager

Summary

Join Stripe's Billing organization as a Technical Program Manager and help millions of businesses grow their revenue. You will independently define and execute complex programs, collaborating with various stakeholders to solve ambiguous problems and deliver impactful solutions. Leveraging your product sense, you will represent user needs and drive clarity across teams. Success in this role requires a strong understanding of software development, API design, and a proven track record of managing complex programs. You will prioritize effectively, navigate ambiguous situations, and build strong relationships with stakeholders.

Requirements

• 10+ years of product management or technical program management experience
• Experience providing program management during all phases of software development
• Proven track record of defining and executing complex programs across multiple functions
• Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders
• Thrive in solving ambiguous problems and see opportunities where others see chaos
• Relentless focus on users and solving for their needs and wants
• Have strong prioritization frameworks to drive development for the product team and customers. You will have a strong understanding of our product roadmaps and help leaders navigate how to balance meeting the roadmap and balancing priority customer needs
• Understand API design, domain driven design, and be able to read and interpret high level system architecture diagrams

Responsibilities

• Independently define programs for specific problems. This includes scoping, setting objectives, defining success criteria, and influencing resource allocation to solve for it
• Consistently use frameworks for prioritization and decision making within your programs
• Use your broad perspective to identify obstacles/issues, communicate to stakeholders, proactively plan to address the obstacles/issues, and look for ways to prevent the recurrence of issues
• Assemble a clear understanding of our internal and external users’ needs, leveraging your product sense to drive solution delivery. You will represent user voices to all stakeholders including engineering and other stakeholders involved in delivering solutions
• Drive clarity across all stakeholders on the goal, problem and outcomes the team is working towards. You are known as a clarifier and enabler for your teammates
• Develop a strong POV of product development at Stripe. To scale your impact, you will collaborate with the appropriate stakeholders to define programs with clear and measurable outcomes that adapt it to meet our users’ needs. You will bias towards high-velocity yet durable decision making. You will frequently examine the program from the perspectives of your stakeholders to identify opportunities and gaps
• Understand the technical problems that need to be solved, and work closely with necessary stakeholders of the engineering teams, technical systems/processes involved to define and manage the most effective way to enable teams to deliver solutions
• Bring rapid clarity to ambiguous situations, resolve them effectively, communicate decisions efficiently, and enable teams to move towards implementing solutions. You will bring your experience and contextual knowledge to bear on the problems that teams need to solve

Preferred Qualifications

• Experience collaborating with sales and technical implementation/activation teams
• Experience with customer facing roles (e.g. customer success management)