Technical Program Manager, Reliability & Observability

Summary

Join Airbnb's Infrastructure team as a Staff Technical Program Manager (TPM) to lead Reliability & Observability initiatives. Collaborate with ML engineers, infrastructure engineers, and product managers to develop solutions ensuring the Airbnb platform is robust, highly available, and transparent. You will play a crucial role in projects powering search and recommendations, directly influencing guest-host connections. Success requires ownership, critical thinking, strategic management, and cross-functional stakeholder relationships. A typical day involves shaping technical direction, prototyping project ideas, defining success criteria, assessing risks, and communicating effectively with stakeholders. This role is US-Remote Eligible, with occasional office work or offsites.

Requirements

• At least 10 years of work experience, with at least 8 years as a TPM or relevant experience
• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line
• Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences
• Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results
• Experience with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences
• Familiar with A/B testing, incremental delivery and deployment
• Ability to ramp up quickly and learn new technologies with minimal lag time
• Excellent written and oral business communication and people skills, with the ability to influence stakeholders

Responsibilities

• Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards
• Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data
• Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution
• Define and secure stakeholder alignment on clear, measurable success criteria to accelerate AI initiatives
• Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success
• Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges
• Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits