Technical Program Manager/Account Manager

Summary

Join CapTech as a Technical Project Manager/Account Manager and contribute to the success of large-scale consulting engagements. You will manage complex projects, build client relationships, and ensure exceptional delivery. This multifaceted role requires strong project management skills, technical expertise, and the ability to lead diverse teams. You will be responsible for overseeing the implementation of a comprehensive tax system modernization program for a state Department of Revenue. The ideal candidate possesses extensive experience in project management, preferably within the consulting industry, and a deep understanding of tax administration processes. CapTech offers a comprehensive benefits package, including generous PTO, health coverage, and various employee-centric programs.

Requirements

• Hold a Bachelor’s degree in Business Administration, Information Technology, or have equivalent work experience
• Demonstrate comprehensive knowledge of tax administration processes including submissions processing, taxpayer services, collections, audit, revenue accounting, and compliance functions
• Have experience with data conversion and migration of taxpayer accounts, historical financial records, and case information from legacy tax systems to modern integrated tax platforms
• Understand the complexities of implementing a tax system that handles multiple tax types with varying reporting requirements, including Individual Income, Sales & Use, Corporate, Withholding, and other specialized taxes
• Possess 3+ years of proven account management or other relevant experience
• Have 8+ years of experience in a project or program management role, preferably with full agile development life cycle experience
• Implement creative thinking and seek innovative solutions to complex technical/business problems
• Establish credibility and trust with clients through excellent interpersonal and communication skills
• Possess excellent communication skills, including listening, negotiation, and presentation skills
• Be proficient at managing and leading diverse teams made up of people with a variety of technical skills and backgrounds, in different locations (i.e., remote and/or on-site), and from different organizations (i.e., CapTechers, client employees, and/or other vendors)
• Demonstrate a successful track record of managing large and complex consulting engagements
• Have the ability to assess client needs, identify omissions and gaps, and design optimal solutions
• Think creatively and seek innovative solutions to complex technical/business problems

Responsibilities

• Demonstrate a successful track record of managing large and complex consulting engagements
• Think creatively and seek innovative solutions to complex technical/business problems
• Develop and communicate integrated project plans and/or roadmaps to establish, monitor, manage, and report key milestones, risks, and deliverables
• Identify and mitigate risks to project delivery and support the triage and resolution of critical issues that arise throughout the project
• Perform hands-on delivery work, including analysis, design, process engineering, and change management, as needed by the project
• Lead the State's implementation team for the Department of Revenue's comprehensive Tax System Modernization Program, overseeing the replacement of aging legacy tax processing systems with a modern COTS integrated tax system
• Serve as the primary liaison between DOR and the vendor, ensuring contractual obligations are met and managing any scope, schedule, or quality issues through established governance frameworks
• Coordinate stakeholder management and communications across multiple DOR divisions to ensure business requirements are properly captured and implemented
• Monitor and validate vendor deliverables according to the established Program Management Plan, tracking progress against key milestones and release timelines
• Work closely with change management teams to manage the transition from legacy systems to the new tax solution across multiple implementation phases spanning 5-6 years
• Leverage experience with large-scale government technology implementations, particularly in tax administration, revenue management, or similarly complex regulatory environments
• Collaborate with DOR's Executive Steering Committee and Implementation Steering Committee to ensure strategic alignment and resolve critical program decisions
• Be accountable for executing significant aspects of the account strategy by owning one or more SOWs and ensuring superior project delivery
• Proactively identify and drive new opportunities to serve client needs
• Lead and/or execute proposal and SOW efforts and seek opportunities to introduce new or additional CapTech service offerings & capabilities
• Seek and develop relationships with key stakeholders by immersing yourself in client culture and community events
• Advocate for digital accessibility and inclusive design in all projects and client interactions

Preferred Qualifications

Consulting industry experience

Benefits

• Generous PTO
• Health coverage
• Disability insurance
• Paid family leave
• CapFlex – Employee-first mentality that supports a remote and hybrid workforce and empowers daily flexibility while servicing our clients
• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health – A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs
• Carrot Fertility – Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care
• Fringe – A company-paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities
• 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness