Technical Recruiter/Talent Partner

Summary

Join Kustomer's Talent Acquisition team as a Talent Partner (Technology) and play a crucial role in building a world-class team. You will focus on full-cycle recruiting for R&D, including process optimization and strategic headcount planning. Partner with the sourcing function to build a strong talent pipeline. This role requires identifying and hiring high-quality technical talent, ensuring diversity, equity, and inclusion, and maintaining recruiting excellence through data-driven decision-making. You will collaborate with engineering and product leadership to implement and maintain effective processes and tools. Kustomer offers a supportive and collaborative work environment.

Requirements

• 7+ years track record of delivering metrics-based success in a data-driven talent acquisition function, preferably in a Series A/B/C stage SAAS company
• Demonstrated ability to source diverse talent pools and deliver an exceptional candidate experience
• Strong influencing skills with hiring teams to maintain consistency and mitigate bias in selection processes
• Previous recruiting experience for a wide range of technology disciplines, including but not limited to AI/ML roles, Data Engineering, Eng Leadership, highest level ICs
• You’re naturally curious, ask questions and you don’t shy away from challenges
• Deep expertise in one or more applicant tracking systems - experience with Ashby a plus
• Experience organizing and executive a passive candidate sourcing plan with higher-than-industry average response rates
• Experience using LinkedIn Recruiter or LinkedIn as a recruiting tool
• Expert knowledge of Google Office
• Strong understanding of talent and competency models, recruiting fundamentals, competitive market awareness and online/social media
• Knowledge of the web/Internet market space, including trade journals, academic institutions, alumni associations and other sources of great candidates
• Excellent communication, time management and negotiation skills
• Ability to work with internal clients to develop and iterate best-in-class profiles to reflect the talent needs of the business
• Ability to work in a fast-paced, startup environment
• Strong preference for talent based in New York Metropolitan Area

Responsibilities

• Identifying, cultivating and hiring high-quality technical talent - This is much more than filling roles. It’s finding collaborative, inspiring people who push each other to be better and see things in new ways. We want more Krew members who elevate who we are today to help us reach our future potential. Build it with us
• Diversity, Equity and Inclusion - Kustomer has made huge strides in our metrics in the last few years and will always invest in diversity.. This is a consistent focus for the TA org. We will continue to make this a success and find new ways to include all that we do and offer within our branding and hiring efforts
• Execution Excellence - As a data-driven partner to leaders and employees across the company, your presence sets the bar for recruiting excellence. You maintain the highest levels of data integrity in our ATS (Ashby), maintain and improve hiring steps and processes and collaborate effectively with managers and teammates to improve the TA function. You’ll directly partner with engineering and product leadership to implement and maintain the appropriate processes, tools, systems and training necessary to scale and support a world-class team (e.g. hiring strategy meetings, kick off meetings, sourcing sessions, interview scheduling, panel preparation and debrief)

Preferred Qualifications

• Experience partnering closely with Engineering Leadership to create and evolve a multi-year headcount plan cognizant of business, product and technical needs
• Experience managing large, cross-functional projects
• Balance of scaled tech company and mid-stage Series C/D/E startup experience
• Strong preference for talent based in New York City Metropolitan Area who are open to 1-2 days/week in office in midtown
• HIPAA Compliance

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy
• Pension
• Supplemental health insurance
• Other perks