Technical Solutions Engineer - Tech Support

Summary

Join Ivanti as a Technical Support Engineer and provide technical support to customers, partners, and internal staff. You will work as part of a team, troubleshooting and diagnosing issues, using phone and remote access tools. Maintain team goals, ensure timely customer communication, and participate in knowledge creation. Continuously develop technical expertise and participate in focus activities. This role offers opportunities for skills development and career growth within Ivanti's supportive environment. You will develop expertise in Ivanti solutions, services, and customers, and the multiple technologies we interact with. Ivanti recognizes our valuable employees through career growth and progression.

Requirements

• Experience in IT with an emphasis on customer support
• Strong technical troubleshooting skills, including experience with various related troubleshooting tools
• Expertise in Microsoft Server and Desktop platforms
• Excellent time management and organizational skills
• Self-motivated to develop technically
• Ability to cope and work under pressure
• Ability to adapt quickly to change
• A flexible and open approach to problem solving
• Ability to work well with others as part of a team but at the same time able to work independently
• Some experience with relational database applications (RDBMS) including Microsoft SQL Server
• Knowledge of Microsoft Windows server and client OS administration
• Some exposure to Microsoft Windows internals (registry, drivers, config, group policies etc)
• Experience with KB article creation and forum contribution
• A 4-year degree in IS or IT or related discipline; or equivalent experience

Responsibilities

• Work as part of a team to provide support to customers, partners and internal staff through troubleshooting and diagnosis
• Make use of phone and remote access tools appropriately
• Maintain team goals and objectives
• Ensure customer communication is timely, maintained and appropriate
• Participate in and promote the creation and consumption of knowledge
• Follow support processes
• Continually build and maintain your own technical expertise to support customers and self-develop
• Participate in focus activities as required – such as backlog reduction