Technical Support

Summary

Join Evertz Microsystems as an evTOC expert and elevate customer experience by acting as a technical advisor on complex initiatives. Provide remote support to Evertz customers, solve problems by replicating user workflows, and serve as a bridge between customers and product development teams. Document procedures, participate in on-call duty within a 24/7/365 environment, and travel to customer sites as needed. This role requires strong analytical and problem-solving skills, excellent communication, and at least two years of experience in technical or customer support. Advanced knowledge of Unix/Linux and Windows environments is essential.

Requirements

• Detail-oriented with strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to explain technical issues to non-technical users
• At least 2 years of experience in technical or customer support roles
• Experience troubleshooting hardware, software, and network issues
• Proven ability to operate SLA-driven environments, ensuring timely resolution of technical issues
• Advanced knowledge of installations, upgrades and troubleshooting in Unix/Linux and Windows environments
• Commercial experience with remote access tools and diagnostic utilities
• Willingness to travel to customer sites as needed– typically up to 10% per year
• Openness to attend internal training at our HQ in Canada

Responsibilities

• Act as an expert level technical advisor or specialist on highly complex initiatives
• Providing remote support for Evertz customers
• Solve problems by replicating user workflows and providing solutions
• Be the customer bridge to our product and development teams
• Document any departmental and technical procedures
• Participate in on call duty
• Work in a 24/7/365 environment with potential off-hours shift work

Preferred Qualifications

• Basic understanding of networking (TCP/IP, DNS, VPNs, firewalls)
• Willingness to learn and work with the most advanced solutions in the broadcast industry
• College diploma in computer science, engineering, networking, or a related field
• Knowledge of broadcast technologies is a plus