Technical Support

Summary

Join the evTOC team at Evertz as an expert technical advisor, providing remote support to customers, solving complex problems, and bridging communication between customers and internal teams. This role requires excellent communication and analytical skills, 2+ years of technical or customer support experience, a system-level understanding, and a college diploma in a relevant field. The ideal candidate is proactive, detail-oriented, and passionate about continuous learning. Evertz offers a competitive compensation package, work-life balance, and various employee benefits. International travel may be required. Broadcast knowledge is a plus.

Requirements

• Excellent written and verbal communication skills
• Detail oriented with strong analytical and problem-solving skills
• 2+ years of technical or customer support
• System level understanding
• Willing to work in an exciting, fast-paced industry with career growth potential
• Must love working with the most advanced broadcast solutions in our industry
• College diploma in computer, engineering, networking or similar fields
• International travel an option

Responsibilities

• Act as an expert level technical advisor or specialist on highly complex initiatives
• Providing remote support for Evertz customers
• Solve problems by replicating user workflows and provide solutions
• Be the customer bridge to our product and development teams

Preferred Qualifications

Broadcast knowledge an added bonus

Benefits

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams