Technical Support

Summary

Join Flip and become a Customer Success Engineer / Tech Support professional, playing a pivotal role in empowering employees through exceptional service and support. As the primary point of contact for clients, you will address technical inquiries and resolve issues related to the Flip SaaS solution. You will collaborate closely with customers, troubleshoot problems, perform system configurations, and advise on topics such as REST APIs and integrations. You will also create and maintain documentation and identify areas for product improvement. This role requires at least 5 years of experience in technical customer support and a broad technical understanding. Excellent communication skills and proficiency in German and English are essential.

Requirements

• Possess at least 5 years of experience in a technical customer support role or a comparable, customer-oriented, and technical position
• Demonstrate a broad technical understanding, such as through IT-related training or education
• Have knowledge of REST APIs and authentication standards like SAML and OIDC
• Be familiar with tools like Git, GitLab, API testing tools such as Postman or Insomnia, and the command line
• Exhibit exceptional problem-solving abilities and can analyze and resolve complex issues
• Possess strong communication skills and enjoy collaborating with customers and as part of a team
• Be organized, plan ahead, and respond flexibly to changes
• Possess excellent proficiency in German and English

Responsibilities

• Serve as the primary point of contact for our customers regarding technical issues and inquiries related to the Flip platform
• Collaborate closely with customers to efficiently identify and resolve problems
• Assist the customer with troubleshooting and, if necessary, perform system configurations
• Advise customers on topics such as REST APIs, authentication/authorization (OIDC, SAML), integrations, and our product roadmap
• Create and maintain documentation, including FAQs, user guides, and wiki articles, to provide our customers with self-service support
• Capture and document customer requests and issues to identify potential areas for improvement in our products and integrations

Preferred Qualifications

• Experience with SaaS or cloud-based products
• Interest in the latest integration technologies and trends

Benefits

• Home Office Friendly: Decide for yourself where you want to work every day
• Modern city offices in Stuttgart and Berlin or 100% remote: Both are possible with us, we at Flip have a hybrid work model
• Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing
• Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere
• Be part of something bigger : You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed
• Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters
• Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview