Technical Support

Summary

Join Flip as a Customer Success Engineer/Tech Support professional and play a pivotal role in empowering employees globally. You will be the primary point of contact for clients, addressing technical inquiries and resolving issues related to our Flip SaaS solution. This role requires strong technical skills, problem-solving abilities, and excellent communication. You will collaborate with customers, create documentation, and identify areas for product improvement. We offer a flexible work environment, including home office options and a hybrid work model, along with various benefits to support work-life balance and professional growth.

Requirements

• Possess at least 1-2 years of experience in a technical customer support role or a comparable, customer-oriented, and technical position
• Demonstrate a broad technical understanding, such as through IT-related training or education
• Have knowledge of REST APIs and authentication standards like SAML and OIDC
• Be familiar with tools like Git, GitLab, API testing tools such as Postman or Insomnia, and the command line
• Exhibit exceptional problem-solving abilities and be able to analyze and resolve complex issues
• Possess strong communication skills and enjoy collaborating with customers and as part of a team
• Be organized, plan ahead, and respond flexibly to changes
• Possess excellent proficiency in German and English

Responsibilities

• Serve as the primary point of contact for customers regarding technical issues and inquiries related to the Flip platform
• Collaborate closely with customers to efficiently identify and resolve problems; assist with troubleshooting and perform system configurations if necessary
• Advise customers on topics such as REST APIs, authentication/authorization (OIDC, SAML), integrations, and our product roadmap
• Create and maintain documentation, including FAQs, user guides, and wiki articles, to provide customers with self-service support
• Capture and document customer requests and issues to identify potential areas for improvement in our products and integrations

Preferred Qualifications

• Have experience with SaaS or cloud-based products
• Show interest in the latest integration technologies and trends

Benefits

• Home Office Friendly: Decide for yourself where you want to work every day
• Modern city offices in Stuttgart and Berlin or 100% remote: Both are possible with us, we at Flip have a hybrid work model
• Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing
• Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere
• Be part of something bigger: You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed
• Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters
• Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview