Technical Support

Summary

Join GO7's Application Support team and play a key role in ensuring smooth daily operations and exceptional service for our airline customers. This exciting and challenging position requires hands-on support, troubleshooting application issues, and implementing application customizations. You will monitor system operations, coordinate with advanced technical teams, and maintain technical documentation. The ideal candidate possesses 2+ years of second-level application support experience, preferably with DB/SQL exposure and airline industry experience. This role demands strong analytical skills, proficiency in CSS, HTML, and SQL, and the ability to travel internationally for on-site training.

Requirements

• Over two years of experience in second-level application support, preferably with DB/SQL exposure
• At least 3-4 years of experience in a tech-related company
• Ability to learn new technologies and tools rapidly
• Data-driven, analytical skills and great attention to details
• Basic CSS, HTML, and SQL knowledge
• Ability to train the system online or onsite (travel worldwide with short notice) in front of an audience
• Experience with SaaS / Web-based applications
• Professional Fluency in English (written and verbal)
• High education
• Previous experience in Support Role

Responsibilities

• Serve as a primary point of contact, handling inquiries, providing guidance, and troubleshooting application-related issues
• Implement and adjust application configurations according to client requirements, ensuring optimal system performance and reliability
• Monitor system operations, manage routine tasks, and ensure continuous stability and performance of all supported applications and services
• Liaise with advanced technical teams and external partners to resolve complex problems, manage service requests, and ensure timely escalation when necessary
• Develop and maintain clear, comprehensive requirements and specifications for change requests, update user manuals, and prepare release notes
• Perform thorough testing of new releases prior to deployment, ensuring high-quality output and smooth transitions for customers
• Plan and execute maintenance activities, overseeing release cycles to minimize downtime and meet customer expectations

Preferred Qualifications

• Experience in the airline industry, or a provider of inventory, sales, and reservation solutions within a comparable travel service sector
• Proficiency in an additional language, Ukrainian/Russian