SupportYourApp is hiring a
Technical Support Consultant, Remote - Brazil

Summary

The job is for a Technical Support Consultant at SupportYourApp, a global SaaS, Software, or Hardware solutions provider. The role involves providing technical support, resolving complex cases, maintaining knowledge of client products, and working with sensitive information. Requirements include excellent English communication skills, prior tech support experience, strong troubleshooting skills, a technical background, customer-oriented attitude, and interpersonal skills. Preferred requirements include experience with specific systems, certifications, and remote desktop applications. Benefits include flexible schedule, remote work, good bonuses for referring friends, paid intensive training, work-life balance, and opportunities for self-development.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role
• Strong troubleshooting and problem-solving skills, attention to detail
• Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
• Basic understanding of cybersecurity, working experience with ISP

Responsibilities

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve complex tickets
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Preferred Qualifications

• Experience with Zendesk or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco
• Experience with remote desktop applications and help desk software

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development