Technical Support Engineer

Summary

Join airSlate, a leading document workflow automation company, as a Technical Support Engineer and contribute to the growth and success of a dynamic team. You will be responsible for monitoring and diagnosing infrastructure issues, developing and improving monitoring rules, and performing basic DevOps tasks. The ideal candidate will have experience with Linux, AWS, Docker, CI/CD, monitoring, and version control systems. airSlate offers a flexible work environment, competitive compensation with quarterly bonuses, professional development opportunities, comprehensive health and well-being benefits, stock options, and open communication channels.

Requirements

• You want to take a new knowledges and to learn Linux, AWS, Docker, Terraform, k8s, CI/CD, Prometheus + Grafana
• You worked with: Linux, AWS, Docker, CI/CD, monitoring and version control systems
• Upper-intermediate English
• Fluent Ukrainian/Russian language

Responsibilities

• Monitoring and initial diagnosis of problems in the infrastructure
• Engaged in creating new and improving existing monitoring rules
• Performing basic DevOps tasks

Preferred Qualifications

Experience in the same or similar position will be a plus

Benefits

• Flexible work environment — We value the advantages of in-person collaboration and prioritize work from our offices in Wroclaw or Bialystok. However, we also provide flexible work arrangements to accommodate remote or hybrid options and flexible scheduling
• Bonuses and compensation — On top of a competitive base salary, we reward our team members' performance with a quarterly bonus to recognize achievements, time, and effort
• Professional growth opportunities — We are committed to ongoing improvement and welcome those passionate about learning. We cover professional development courses, conferences, literature, English classes, and more for each team member
• Health and well-being — We prioritize the health and well-being of our team. This is why we provide a Luxmed subscription, a multisport card for every team member, access to the office's massage room, free lunches, and healthy in-office snacks to sustain your energy
• Stock options — At airSlate, our team members are more than employees; they're business partners. We issue stock options that grant ownership in the company, allowing everyone to share in its growth
• Open communication — We encourage transparent communication from all team members at airSlate. Feel free to share your thoughts, ideas, and concerns with our management team, CEO, any member of our leadership team, or any team lead at any time