Alation is hiring a
Technical Support Engineer, Remote - Chile

Summary

The job is for an experienced Technical Support Engineer at Alation. The role involves providing advanced technical support, troubleshooting complex issues, contributing to the knowledge base, facilitating technical enablement sessions, and building lab setups. Requirements include a CS degree, 5+ years of experience as a support engineer, Linux troubleshooting, SQL, Relational Databases, Java/Python debugging, Web servers, REST APIs, and preferred qualifications in Postgres, JDBC drivers, Elasticsearch, NoSQL, MongoDB, Hadoop Ecosystem, and cloud technologies. The job offers a high-growth environment, competitive pay, health benefits, and flexible time off.

Requirements

• CS degree
• At least 5 years of experience as a support engineer providing enterprise software application support
• Experience troubleshooting Linux and running shell commands
• Experience with Relational Databases, such as Oracle and Postgres (SQL is a must)
• Ability to diagnose and debug applications written Java and/or Python
• Experience with Web servers, such as Apache and Nginx
• Experience with REST APIs

Responsibilities

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers
• Specialize in at least one of the support specialization areas and serve as SME for internal and external customers
• Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc
• Facilitate internal and external technical enablement sessions
• Build and utilize complex lab setups to replicate and resolve problems

Preferred Qualifications

• Experience in Postgres (DB internals)
• JDBC drivers experience
• Elasticsearch, NoSQL, MongoDB experience
• Hadoop Ecosystem (Hive, HBase) experience
• Cloud technologies and frameworks such as Kubernetes and Docker experience

Benefits

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment and development opportunities
• Competitive pay
• Health offerings
• Flexible time off to relax and recharge