Remote Technical Support Engineer

Summary

Product company BETER is hiring a Technical Support Engineer to provide technical support to employees and clients, perform various tasks, install and maintain equipment, conduct training sessions, and support innovative solutions. The position requires at least one year of experience in technical support, knowledge of operating systems, network concepts, scripting, and soft skills.

Requirements

• At least one year of experience in technical support
• Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace)
• Understanding the principles of computers, servers, and network equipment
• Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies
• Written English skills sufficient for correspondence

Responsibilities

• Providing technical support to company employees and clients through Jira Service Desk
• Performing a variety of tasks, from software updates to event organization
• Installing, configuring, and maintaining equipment for employees
• Conducting training sessions for new employees and providing technical consultations
• Supporting innovative solutions and implementing them into the company's infrastructure

Preferred Qualifications

Scripting and automation skills (e.g., Python, Bash)

Benefits

• Support is provided continuously, 24/7
• Paid vacation: 10 working days per year
• Personal Time
• Paid sick leave