Binance is hiring a
Technical Support Engineer, Remote - Singapore, Taiwan

Summary

Binance is seeking a Technical Support Engineer/SL3 Application Owner to join their TechOps team. This full-time, remote position from APAC involves investigating and resolving technical issues related to Binance's ecosystem, collaborating with various teams, and continuous improvement in service quality.

Requirements

• 4-8+ years of experience in similar roles such as Technical Support Engineer, SL3 Engineer, Application Owner, TechOps Engineer etc
• Strong capabilities to identify, analyze, and resolve problems logically and systematically
• 3+ years Unix/Linux with shell scripting, etc
• 2+ years databases experience (Oracle, MySQL)
• 2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
• Understanding of software development methodologies and coding standards
• Experience with software application debugging and troubleshooting
• Familiarity with technical support process and escalation management
• Passionate about technical support to solve complicated customer issues
• Ability to present or speak fluently to engineers, product managers, and customers
• BS/MS in Computer Science, Math, or related scientific disciplines

Responsibilities

• Provide technical support and handle urgent escalations from external or internal customers or users in a production environment with high-volume of transaction traffic
• Collaborate, communicate, and interact with all stakeholders including customers, product managers, developers, and management teams
• Analyze service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report, and follow possible maintenance for system-level improvement
• Work closely with product and developer teams in global offices, participate and follow up in iteration, release, and roadmap planning timely
• Be flexible with the capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
• Provide coaching, training, identification, optimization, and documentation of customer or business support processes

Preferred Qualifications

Background in Software Development is a plus

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging, and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire