Remote Technical Support Engineer

Summary

Join Cloudflare's team as a Technical Customer Support Engineer and help build a better Internet by solving complex problems and interacting with customers.

Requirements

• Previous experience working as part of a team in a customer-facing role
• Experience solving DNS and other networking-related problems
• Understanding how the Internet works
• Experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
• Experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc)
• Experience working in a support role where you thrived every time you resolved a ticket
• Comfortable communicating through various support channels and always put the customer first
• Motivated self-starter and always looking to expand your existing skillset

Responsibilities

• Work with our customers on a variety of technical support issues
• Work with the Technical Operations team that is responsible for running our global distributed network

Benefits

• Health insurance
• Retirement benefits
• Paid time off