Remote Technical Support Engineer

Summary

Join Cloudflare's mission to help build a better Internet as a Technical Customer Support Engineer. You will work directly with customers and cross-functionally to solve technical issues, learn the inner workings of Cloudflare's products, and gain a deeper understanding of internet technologies.

Requirements

• Experience: 2+ years of experience in a Technical Support role, Web Developer Support, or a similar position, with a proven track record of resolving diverse technical issues
• Community Engagement: Active participation in web development communities, with a demonstrated commitment to staying current with industry trends and sharing knowledge with peers
• Internet Fundamentals: Fundamental understanding of how the Internet works (OSI Model), with knowledge of Cloudflare's products that impact Layers 3, 4, and 7
• Technical Proficiency: Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance
• Tooling Expertise: Proficient in command line interfaces and experienced with tools such as browser developer tools, cURL, Git/Wrangler/npm, Postman, TCPDump/Wireshark, SSH, OpenSSL, and similar utilities
• Video Technology: Experienced with video encoding and streaming solutions, understanding the associated technical challenges
• Scripting Skills: Competent in writing scripts in Bash, Python, JavaScript, or other scripting languages
• Customer-Centric Communication: Comfortable communicating through various support channels, with a strong commitment to putting the customer first in every interaction

Responsibilities

• Work directly with our customers and cross-functionally to solve a variety of technical issues
• Learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies

Benefits

Flexibility to work varying work schedules including; Pacific time, holidays, weekends, more than 5 days in a row, or additional hours