Remote Technical Support Engineer

Summary

Join our growing team as a Technical Support Engineer and enjoy a unique opportunity to make an impact, work with cutting-edge technology, and maintain a great work-life balance. As a Technical Support Engineer, you'll communicate directly with customers via our Support Center, triage support tickets, work on process improvement, and conduct regular touch points with Product and Customer Success teams.

Requirements

• Located in the UK or Ireland
• Experience in a technical support role and/or customer-facing role
• Familiarity or comfort with offering live channel support
• An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that's even better!
• Excellent written and verbal communication skills
• Be motivated with a self-starter attitude
• Previous work for a SaaS company or an understanding of technical platforms
• Ability to work in a fast-paced, team environment
• Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!

Responsibilities

• Communicate directly with customers via our Support Center
• Triage a diversity of support tickets
• Work on process improvement
• Conduct regular touch points with our Product and Customer Success teams

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io