Technical Support Engineer

Summary

Join DataDome's Global Customer Delivery Team as a Technical Support Engineer and make a direct impact on clients like Reddit and Pokemon. You will be responsible for monitoring customer interactions, resolving issues, and providing technical support. This role involves collaborating with global teams, developing your expertise in bot detection and AI, and contributing to the protection against online fraud. The position offers remote work options, comprehensive health benefits, professional development opportunities, and a generous PTO package. DataDome is a fast-growing company with a strong commitment to diversity and inclusion. This is an excellent opportunity to work with a variety of clients and develop your skills in a rewarding environment.

Requirements

• Have at least 1-2 years of previous work experience
• Have previous experience in tech and/or internet and cloud environment

Responsibilities

• Proactively monitor customers’ exchanges and leverage your expertise and knowledge of our solution and implementation phases, more importantly, in the daily usage of our solution, as needed
• Inform our customers on how to get the most out of their protection plan, respond to requests in a timely and precise manner, and be the point of contact to resolve issues that may impact our product’s reliability and speed
• Continuously develop your expertise and understanding of our solution, the implementation lifecycle, our bot detection process, as well as our dashboard functionalities through training sessions via our Learning & Development platform
• Answer customers’ technical questions, all while informing them and our internal global teams (Customer Success & Engineering) about your findings, and escalating ticket requests
• Collaborate and exchange with our global Threat Research team and cybersecurity experts on a daily basis, while simultaneously contributing to protecting and reducing fraudulent online traffic

Preferred Qualifications

• Have a STEM degree program
• Be self-driven, curious, an eager learner, at ease working autonomous and highly motivated
• Be a team player and enjoy interacting with global teams (EU & APAC)
• Be a customer-driven individual, who is excited to work and solve technical challenges in a rewarding environment alongside great people
• Be interested in deep diving into data and be familiar with Kibana/Elasticsearch
• Have experience with Apache, Nginx, Varnish, IIS, lambda@edge
• Understand HTTP protocol
• Have technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)

Benefits

• Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace
• Medical, dental, & vision insurance options
• Investment in your personal learning and development
• Several events and workshops planned throughout the year including an annual offsite, winter party, lunch & learns, & much more
• Gifts & care packages to celebrate growing families
• 20 paid time off days, 5 sick days and 2 floating holidays + 12 national holidays
• 401 K eligibility + matching