Technical Support Engineer

Summary

Join DataDome's Global Customer Delivery Team as a Technical Support Engineer and make a direct impact on clients like the New York Times and Pokemon. You will proactively monitor customer interactions, leverage your expertise in DataDome's platform, and provide timely support. Responsibilities include resolving issues impacting product reliability, continuously developing your understanding of the solution, answering technical questions, and collaborating with global teams. The ideal candidate possesses 1-2 years of experience, a STEM degree (preferred), and experience in tech and cloud environments. DataDome offers a flexible work environment, comprehensive health benefits, a professional development platform, and various team-building events. This role provides opportunities for growth and collaboration within a rewarding environment.

Requirements

• You have at least 1-2 years of previous work experience, STEM degree program preferred
• You have previous experience in tech and/or internet and cloud environment
• You are self-driven, curious, an eager learner, at ease working autonomous and highly motivated
• You are a team player and enjoy interacting with global teams (EU & APAC)
• You are a customer-driven individual, who is excited to work and solve technical challenges in a rewarding environment alongside great people

Responsibilities

• Proactively monitoring customers’ exchanges and leveraging your expertise and knowledge of our solution and implementation phases, more importantly, in the daily usage of our solution, as needed
• Informing our customers on how to get the most out of their protection plan, respond to requests in a timely and precise manner, and be the point of contact to resolve issues that may impact our product’s reliability and speed
• Continuously developing your expertise and understanding of our solution, the implementation lifecycle, our bot detection process, as well as our dashboard functionalities through training sessions via our Learning & Development platform
• Answer customers’ technical questions, all while informing them and our internal global teams (Customer Success & Engineering) about your findings, and escalating ticket requests
• Collaborating and exchanging with our global Threat Research team and cybersecurity experts on a daily basis, while simultaneously contributing to protecting and reducing fraudulent online traffic - basically this is what being a BotBuster is all about!

Preferred Qualifications

• You are interested in deep diving into data and you are familiar with Kibana/Elasticsearch
• You have experience with Apache, Nginx, Varnish, IIS, lambda@edge
• HTTP protocol is no mystery for you
• Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)

Benefits

• Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace
• Monthly allowance of 50 dollars for people who regularly (hybrid work set-up) come to the office in NYC (at least 10 days per month)
• Health Benefits : We offer medical, dental, & vision insurance options to keep you feeling your best
• A $100 annual allowance is provided for a leisure activity of your choice in Sports
• Professional Development : #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager
• Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• Parent Care : Gifts & care packages to celebrate growing families
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays
• 401 K eligibility + matching