Remote Technical Support Engineer

Summary

Join EasyPost, a YC unicorn, to build the shipping infrastructure of the future. As a Technical Support Engineer II, you will provide technical assistance, troubleshooting, and problem resolution to customers with software, hardware, or technology products.

Requirements

• Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 3+ years of related experience
• Proficient in at least one programming language (C#, VBScript, JavaScript, markup languages, Python, or Java)
• Understanding of RESTful APIs, and interpreting requests/responses
• Strong organizational skills
• Basic understanding of SQL database queries
• Basic Windows computer and server administration
• Ability to handle communication with multiple internal teams
• Ability to tailor technical communication with all levels of customer understanding
• Willingness to adapt to an evolving work environment
• Ability to manage multiple projects at one time against timelines
• Sense of urgency to drive customer progress
• Excellent verbal and written communication skills
• A capable quantitative thinker who learns quickly

Responsibilities

• Provide first-level contact to customer inquiries, requests, and technical issues via various communication channels to convey resolutions to customer issues
• Provide timely and effective solutions to customer problems, ensuring a high level of customer satisfaction
• Maintain a professional and courteous demeanor when interacting with customers
• Diagnose and resolve technical issues related to products, software, or services
• Utilize problem-solving skills to analyze and identify root causes of problems and provide solutions or workarounds
• Collaborate with other technical teams and engineers to escalate and resolve complex issues and deliver effective solutions
• Handle escalations from Tier 1 Support Team
• Be a strong collaborator, a part of a small team, that touches every part of the company
• Help hundreds of leading e-commerce companies ship and track packages

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Competitive compensation package and equity
• 401(k) match
• Monthly work from home stipend of $50 net
• Flexible work schedule and paid time off
• Collaborative culture with a supportive team
• A great place to work with unlimited growth opportunities
• The opportunity to make massive contributions at a hyper-growth company
• Make an impact on a product helping ship millions of packages per day