Technical Support Engineer

Summary

Join Everbridge, a global leader in critical communications and enterprise safety solutions, as a Norwegian-speaking Technical Support Engineer! This remote position, based anywhere in Norway, focuses on maintaining and supporting Everbridge solutions for Norwegian customers. You will manage incidents, analyze and solve problems, proactively monitor the platform, and provide customer training. Collaboration with the Managed Services & Support Manager is key, ensuring platform maintenance and addressing customer needs. The role involves working with Linux environments, troubleshooting, and reporting progress to both customers and internal teams. Everbridge offers a competitive salary and benefits package.

Requirements

• Experience in Unix and Linux environment
• Experience with IP configuration, VPN, databases (Oracle, PostgreSQL), routing, security
• Fluency in Norwegian (both verbal and written)
• Great time-management and organizational skills. Ensure all issues are properly logged and tracked
• Ability to work well under pressure, experienced in supporting business critical systems

Responsibilities

• Work to keep the managed service running and fault free
• Support Everbridge Solutions in their daily operations
• Proactively take action to avoid platform issues
• Provide training courses to customers where needed
• Together with the Manager - Managed Services & Support responsible for all aspects of platform maintenance of the customers managed service
• Support (primarily) Norwegian customers
• Incident Management
• Analyzing and solving problems concerning the Everbridge products as reported by the customer (according to the Service Levels)
• Assist with the development of monitoring capabilities specific to our products but able to be used across several deployment patterns within the scope of managed services
• Pro-actively monitor the outstanding incidents reported by the assigned customer
• Providing feedback to the Everbridge Platform Engineering teams and product management teams on ways to improve the resilience of the platforms under management
• Performing software upgrades and installation, configuration, and verification of (application) software packages in a Linux environment
• Troubleshooting and problem solving with respect to the key activities on implementations into the managed service
• Reporting progress of escalated incidents/changes to customers and internal management (i.e., to the MS&S Manager in first instance)
• Reporting with respect to the key activities to the Implementation Project Managers, and/or other colleagues

Preferred Qualifications

• Preferably experience on (mobile) Telecom networks (2G, 3G, 4G and 5G)
• It is preferred that the engineer has knowledge of Cisco Routers and Switches, Cloud services like Amazon Web Services, basic scripting
• It is preferred to have Linux or Cisco certification

Benefits

• Private Healthcare
• Pension
• Group Life/Income Protection
• Life & Total Permanent Disability Insurance to protect you and your loved ones
• An Employee Stock Purchase Plan, granting you the opportunity to invest in Everbridge and share in our success