Gurobi Optimization is hiring a
Technical Support Engineer, Remote - United States
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Summary
The job is for a Technical Support Engineer at Gurobi Optimization, where you will provide technical support, develop technical resources, and collaborate with a highly skilled team. You should have a Master's degree in Computer Science or equivalent experience, proficiency in high-level programming languages like Python, Java, or C++, and expertise in system administration.
Requirements
- Master's degree in Computer Science or equivalent discipline/experience
- Proficiency in high-level programming languages like Python, Java, or C++
- Familiarity with cloud computing platforms such as Amazon AWS and Microsoft Azure is essential for Technical Support Engineers
- Proficient in container technologies like Docker and Kubernetes
- Experienced in databases, particularly MongoDB
- Familiar with HTTP and REST APIs
- Skilled in web-based system network security
- Excellent communication skills to convey technical information clearly to both technical and non-technical stakeholders
- A commitment to staying updated with the latest cloud technologies, DevOps practices, and infrastructure trends
- Strong problem-solving skills and the ability to diagnose and resolve complex issues in a timely manner
- Demonstrated ability to work autonomously and effectively manage tasks and projects without constant supervision
- Consistently meeting commitments, deadlines, and responsibilities, demonstrating high trustworthiness and dependability
Responsibilities
- Address technical support inquiries from a global customer base primarily through an online ticketing system
- Provide phone support for customer queries
- Assist customers with product installation, licensing, architecture setup, and troubleshooting issues related to our cloud and compute server products
- Support various customer-facing online services, focusing on incident resolution, efficiency improvements, and enhancing the user experience
- Develop technical articles and documentation for the Gurobi website to serve as valuable resources for our users
- Showcase new product features and capabilities by presenting at technical conferences and webinars and engaging with product users during these events
- Collaborate closely with a highly skilled team on projects spanning multiple domains and areas of expertise
- Actively participate in knowledge-sharing sessions, team meetings, and discussions to contribute to the team's collective expertise
Preferred Qualifications
Knowledge of mathematical optimization
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