Technical Support Engineer

Summary

Join InfluxData's growing support team and level up your skills in cutting-edge technology, Golang, and SaaS operations. As a Technical Support Engineer, you will respond to customer inquiries, collaborate with developers, host webinars, and engage with the open-source community. You'll be a key part of our 24/7 support presence, assisting a diverse range of customers from various industries. We are looking for candidates who value continual improvement, building tools, and embracing challenges. This role requires strong technical skills, excellent communication, and the ability to work independently and collaboratively in a globally distributed team. Currently, we are prioritizing applicants from Brisbane or Gold Coast in Queensland, Australia.

Requirements

• Experience in a customer-facing position as a front-line engineer/technical support engineer
• Excellent written and verbal English communication skills
• Empathy for people facing technical challenges
• 5+ years of technical work experience: technical support, development, engineering, etc
• Profound knowledge in database concepts, automation, monitoring, templating, APIs, and Linux based CLIs
• Knowledge of Networking and HTTP(S)
• Expertise in at least in one of the following: SQL, Python+NumPy/SciPy, R, Matlab, Haskell
• Proficiency integrating with AWS, Azure, GCP, and their associated Kubernetes environments
• Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent)
• Advanced data manipulation skillset in Parquet, JSON, and CSV formats
• Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.)
• Git or other version control systems experience

Responsibilities

• Demonstrate ownership, follow-through with customers and drive issues to resolution
• Reproduce customer issues and test new product functionality
• Partner with customers to achieve their desired goals by illustrating best practices
• Adhere to contractual SLAs for responsiveness
• Update and extend documentation
• Participate in on-call rotation for the SaaS product with rest of the team
• Enhance our InfluxDB Cloud offering using automation and monitoring tools
• Develop solutions using SQL, Python, and Golang
• Communicate recurring issues, challenges, and roadblocks with fellow team members and products

Preferred Qualifications

• Software development experience, particularly Golang, Rust or Apache Arrow
• Fluency with queuing (Kafka, Rabbit MQ, MQ Series, etc.)
• Competence in working with time-series data tools
• Professional Services or Training experience
• Multi-lingual

Benefits

• Medical/dental/vision insurance with 100% coverage for employees and dependents
• Company contribution to your FSA
• Flexible Time Off - take the time you need
• Life Insurance, short and long term disability insurance
• 401(k)
• Wellness programs
• Annual professional development budget
• Financial planning and legal advice