Technical Support Engineer

Summary

Join our world-class support team as a technically curious and ambitious Customer Support Engineer (Tier 2) within the Togetherwork Association Vertical Solution. This role is perfect for early-career Salesforce professionals eager to enhance their technical skills, directly interact with customers, and tackle complex product challenges. You will collaborate with Tier 2/3 teams and Product to troubleshoot issues, improve customer experience, and expand your knowledge of our Salesforce-based architecture. The position offers opportunities to grow your expertise in APIs, managed packages, and integrations. We are seeking candidates with Salesforce experience and specific technical skills. Competitive salary and benefits are offered.

Requirements

• 1–2 years of Salesforce experience in support, development, or admin roles
• 1 year of experience in Tier 2 support role
• Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)
• Working knowledge of Apex, Triggers, and Lightning Components
• Strong analytical skills and attention to detail
• Experience with GitHub/code review, data tools (Workbench, Data Loader)
• Platform Developer I certification (or willing to obtain within 90 days)
• Salesforce Administrator certification
• Strong communication skills and customer-centric mindset

Responsibilities

• Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks
• Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution
• Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis
• Contribute to internal documentation and support articles for recurring issues and best practices
• Use tools like Data Loader and Workbench for data updates, imports, and debugging
• Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe

Preferred Qualifications

• Exposure to API integrations or middleware (REST/SOAP, MuleSoft)
• Familiarity with managed packages and payment platforms (e.g., Stripe)
• Basic knowledge of web technologies (HTML, JavaScript, CSS)
• Experience in a SaaS or membership/event management environment

Benefits

• $1,000 employee referral bonus
• Discretionary bonuses
• Long term incentives
• Flexible paid vacation/personal time policy
• 6 weeks paid parental leave