Technical Support Engineer

Summary

Join Togetherwork's world-class support team as a Customer Support Engineer (Tier 2) and deepen your Salesforce expertise. This role involves directly engaging with customers, resolving complex product challenges, and collaborating with Tier 2/3 teams and Product. You will troubleshoot issues related to declarative automation, Apex classes, Lightning Components, and custom triggers. The position requires strong analytical skills, excellent communication, and a customer-centric approach. Growth opportunities include exposure to APIs, managed packages, and integrations with platforms like Stripe. This position is exclusively for current Togetherwork employees.

Requirements

• 1–2 years of Salesforce experience in support, development, or admin roles
• 1 year of experience in Tier 2 support role
• Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)
• Working knowledge of Apex, Triggers, and Lightning Components
• Strong analytical skills and attention to detail
• Experience with GitHub/code review, data tools (Workbench, Data Loader)
• Platform Developer I certification (or willing to obtain within 90 days)
• Salesforce Administrator certification
• Strong communication skills and customer-centric mindset

Responsibilities

• Technical Troubleshooting: Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks
• Customer Interaction: Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution
• Collaboration: Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis
• Knowledge Sharing: Contribute to internal documentation and support articles for recurring issues and best practices
• Data Handling: Use tools like Data Loader and Workbench for data updates, imports, and debugging
• Growth Opportunities: Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe

Preferred Qualifications

• Exposure to API integrations or middleware (REST/SOAP, MuleSoft)
• Familiarity with managed packages and payment platforms (e.g., Stripe)
• Basic knowledge of web technologies (HTML, JavaScript, CSS)
• Experience in a SaaS or membership/event management environment

Benefits

• $1,000 employee referral
• Flexible paid vacation/personal time policy
• 6 weeks paid parental leave