Technical Support Engineer

Summary

Join Markforged's Technical Services team and contribute to exceptional customer experiences. This one-year fixed-term, mostly remote role involves providing technical support to resellers and customers, troubleshooting issues, and collaborating with internal teams. You will develop expertise in various technologies, improve technical documentation, and participate in a hybrid support model. The position requires proven experience as a Technical Support Engineer, knowledge of electrical systems, and excellent troubleshooting skills. Language competency in English is essential, with additional European languages being advantageous. Travel up to 25% may be required.

Requirements

• Proven experience as a Technical Support Engineer (or similar background) with demonstrable success of working on complex systems
• Knowledge of electrical systems, sensors, and motion control systems
• Excellent troubleshooting skills, and ability to apply logical thinking to solve a problem
• Proficiency in standard troubleshooting techniques; log file analysis etc
• Competence in case management, defect reporting & escalation management
• Language competency: Business proficiency in English is essential, and one or more European languages such as German, Italian, French, Spanish, etc. is an advantage
• Flexibility in working hours in order to communicate with people in different time zones where business needs dictate
• Ability to travel as needed to customers, partner sites, and US and EMEA headquarters, up to 25% could be required

Responsibilities

• Represent Markforged by providing excellent Technical Support to our resellers and customers, driving towards an excellent customer experience
• Develop knowledge and competence of a diverse range of technologies
• Investigate, troubleshoot, follow up and resolve customer issues and questions
• Be an active member of a team that provides first class support via email, web, phone and in person
• Collaborate with other Markforged teams to ensure continuous improvement all round; we work, and succeed as One Team
• Create new, and improve existing technical documentation
• Any other duties as reasonably required

Preferred Qualifications

• Knowledge of Salesforce an advantage
• Experience of working with international teams is advantageous
• Self-motivation, with a passion to learn

Benefits

• Two additional days off (1 for your birthday + 1 extra day)
• Private medical care
• Health insurance
• MyBenefit
• Hybrid working model (3 days per week in our Krakow office)
• For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more
• Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks
• You will have unlimited access to our 3D printers for professional and personal parts!