Technical Support Engineer

Summary

Join NICE Actimize as a Systems Administrator and become a key member of the Cloud Operations team, managing AWS-hosted SaaS applications and high-availability MS SQL Server databases. You will be responsible for supporting infrastructure, monitoring systems, ensuring high availability, and working with customer services to meet SLAs. This role involves troubleshooting batch job code, maintaining MS SQL Server performance, and managing server installations and upgrades on Windows and Linux. You will also be responsible for supporting containers in ECS, EKS modes and have a strong understanding of web traffic flow and tools like Postman and Fiddler.

Requirements

• 2+ Years of relevant experience
• Proficiency in supporting high-availability MS SQL Server
• Automation with shell script, PowerShell, and ETL
• Monitoring systems and setting up alerts (Nagios, etc.)
• Familiarity with Jenkins, Octopus, Ansible, PowerShell DSM
• Supporting containers in ECS, EKS modes
• Understanding of web traffic flow and tools like Postman and Fiddler
• Production and development support experience

Responsibilities

• Support AWS Cloud SaaS infrastructure, ensuring mission-critical applications run smoothly
• Monitor systems and ETL jobs
• Troubleshoot batch job code
• Set up alerts
• Maintain MS SQL Server performance
• Support infrastructure as code with Cloud Formation and Terraform
• Handle global patching
• Manage server installations and upgrades on Windows and Linux

Preferred Qualifications

• Exposure to Octopus and Jenkins
• Experience with continuous integration tools
• Configuration management tools like Ansible, CloudFormation, or DSM

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week
• Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere