Technical Support Engineer

Summary

Join NiCE, a global leader in innovative cloud-based solutions, as an Advanced Technical Support Engineer. This role is perfect for early-career professionals passionate about resolving complex technical issues. You will analyze and resolve support cases, collaborate with senior engineers, develop documentation, and contribute to the internal knowledge base. The position requires 1–3 years of experience in technical or cloud support, basic SQL and log analysis skills, and familiarity with APIs. NiCE offers a hybrid work model (NiCE-FLEX) with 2 days in the office and 3 days remote, along with opportunities for growth within a collaborative and creative environment.

Requirements

• 1–3 years of experience in technical or cloud support
• Basic understanding of SQL and log analysis
• Exposure to scripting (e.g., PowerShell, Bash)
• Familiarity with REST/SOAP APIs and their usage
• Good communication and analytical skills
• Eagerness to learn and adapt to evolving cloud technologies

Responsibilities

• Analyze and resolve technical support cases raised by customers and internal teams
• Use diagnostic tools and logs to identify root causes of issues
• Collaborate with peers and senior engineers to develop documentation, scripts, and troubleshooting guides
• Escalate complex or critical issues following defined procedures
• Contribute to internal knowledge base and support documentation
• Participate in training to enhance cloud support and technical troubleshooting capabilities

Preferred Qualifications

• Scripting knowledge in Shell , PowerShell , or Python
• Understanding of containerization (Docker) and orchestration (Kubernetes)
• ITIL Foundation certification or working knowledge of ITIL processes
• Exposure to CI/CD pipelines and DevOps practices

Benefits

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week