Technical Support Engineer

Summary

Join OREDATA, a Digital Transformation & IT Consulting firm, and work with experts on digital, operational, analytical, and data science challenges. Advance your development skills using leading-edge technology. The ideal candidate will have experience in technical support and working with various systems, software, and hardware. This role offers remote work and flexible time off, along with opportunities for professional development and certifications. OREDATA provides a dynamic work environment with open communication and a focus on learning and growth. The company also offers various benefits, including private health insurance, internet allowance, and a birthday leave policy.

Requirements

• Strong understanding of computer systems, mobile devices, and various technology stacks
• Willingness to work in a technical support environment; prior experience is a plus
• Hands-on experience with Linux and Windows environments
• Basic knowledge of bash scripting, SQL, and remote support tools
• Knowledge about cloud technologies and modern monitoring/troubleshooting tools
• Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch
• Analytical mindset with ability to understand complex data flows and transformations
• Strong command of both written and spoken English
• Comfortable working in shift-based schedules
• Demonstrated ability to multitask and manage case tracking effectively
• Eagerness to continuously learn and grow within the role

Responsibilities

• Own and manage customer-reported technical issues from initial report to full resolution
• Research, diagnose, and troubleshoot software, hardware, and network-related issues
• Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures
• Maintain accurate records of all support interactions and ensure timely closure of tickets
• Adhere to SLA commitments based on issue severity
• Collaborate with internal teams to continuously improve support processes and knowledge sharing

Benefits

• Remote working and flexible time off
• Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
• Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
• Professional Employee Support Program: free legal&financial advice, psychological counseling, etc
• Opportunity to work on international projects
• Private Health Insurance
• Monthly Internet Allowance
• Birthday Leave Policy