Remote Back End Support Engineer (Java)

Summary

Join our fun, close-knit team as a Support Engineer to automate security compliance for SMBs in Europe. We're looking for someone with 2-5 years of customer-facing technical experience and hands-on experience with cloud platforms, Java Spring Boot, Typescript, and PostgreSQL.

Requirements

• You have 2-5 years of customer-facing, technical experience as a support engineer, product engineer, solutions engineer, or similar - ideally within a B2B SaaS environment
• 1-3 years of backend experience. Professional experience with Java Spring Boot, Typescript and PostgreSQL and a desire to expand those skills
• You have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure, Operating Systems (Windows, MacOS, Linux) and cloud application architecture
• You’re familiar with Zendesk or other ticketing software
• You’re an expert problem solver - you can solve complex problems within a fast-paced startup environment
• You have a calm and patient demeanor, especially when faced with challenging customer interactions
• You’re hands-on with an ownership mindset. You’ve owned end-to-end processes, from research right through to updating knowledge base documentation
• Excellent written and verbal communication in English

Responsibilities

• Trouble-shoot and resolve the most complex technical issues as the final escalation point in our Support Team
• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape
• Communicate directly with users and listen carefully to prospects and customers to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
• Build product examples, documentation, and other critical resources for our customers
• Lead initiatives to establish Support Engineering best practices and implement new tools
• Cultivate an environment of teamwork, openness, creativity, and continuous improvement

Benefits

• Remote Work: 100% remote work with a virtual office in Gather
• Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market
• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success
• Holidays : 26 days holiday + local public holidays
• Health Insurance: Comprehensive health coverage
• Development Budget: €1,000 annual personal development budget
• Workspace Budget: Remote workspace budget and access to co-working spaces
• Annual Retreat : Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!)
• Tech Equipment : Latest tech equipment (MacBook, monitors, headphones)
• Company Events: Company-wide events to build relationships and have some fun!
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors