Technical Support Engineer

Summary

Join Syrve, a leading provider of POS and restaurant management software, as a tech-savvy professional with experience in restaurant or retail automation. Manage product backlogs, support local implementation teams, and serve as the primary contact for technical issues. You will communicate complex technical information clearly, maintain client communication, and oversee the product roadmap. Collaboration with the product team and local implementation teams is crucial for seamless product delivery. Thorough documentation of technical support interactions is also required. This role demands strong communication, organizational, and time-management skills in a fast-paced, global environment.

Requirements

• Prior experience in restaurant or retail automation, with a strong understanding of POS (Point of Sale) systems
• 1–3 years of experience in a customer-facing technical support or product-related role
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal stakeholders
• Strong organizational skills, with the ability to manage multiple tasks, projects, and deadlines efficiently
• Proficiency with multiple operating systems, including Windows and macOS
• Effective time-management skills and the ability to set and meet realistic deadlines
• Fluency in English, both spoken and written

Responsibilities

• Communicate complex technical concepts in clear, simple language to both technical and non-technical audiences
• Maintain ongoing communication with clients, ensuring issues are addressed even when challenges arise
• Oversee the product roadmap and manage the development backlog in collaboration with the product team
• Work closely with local implementation teams to ensure seamless delivery of product updates and features to end-users
• Document technical support interactions thoroughly, including issue details, resolution steps, timelines, and stakeholders involved
• Serve as the first point of contact for technical inquiries and system-related issues from clients and internal teams

Preferred Qualifications

Bachelor’s degree in Computer Science or related field is a plus

Benefits

• Engaging work environment with highly qualified specialists
• Opportunities for professional development and career growth
• Competitive paid time off and paternity leave
• The chance to work in an international company with a diverse team
• Compensation for the English language course
• Gym membership reimbursement
• Comprehensive health insurance coverage
• Flexible remote work options