Technical Support Engineer

Summary

Join our world-class support team as a Customer Support Engineer (Tier 2) and deepen your Salesforce expertise. You will engage directly with customers, resolve complex product challenges, and collaborate with other teams. This role involves technical troubleshooting, customer interaction, and knowledge sharing. You will utilize Salesforce declarative automation tools and gain exposure to APIs and integrations. The ideal candidate has 1-2 years of Salesforce experience and relevant certifications.

Requirements

• 1–2 years of Salesforce experience in support, development, or admin roles
• 1 year of experience in Tier 2 support role
• Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)
• Working knowledge of Apex, Triggers, and Lightning Components
• Strong analytical skills and attention to detail
• Experience with GitHub/code review, data tools (Workbench, Data Loader)
• Platform Developer I certification (or willing to obtain within 90 days)
• Salesforce Administrator certification
• Strong communication skills and customer-centric mindset

Responsibilities

• Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks
• Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution
• Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis
• Contribute to internal documentation and support articles for recurring issues and best practices
• Use tools like Data Loader and Workbench for data updates, imports, and debugging
• Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe

Preferred Qualifications

• Exposure to API integrations or middleware (REST/SOAP, MuleSoft)
• Familiarity with managed packages and payment platforms (e.g., Stripe)
• Basic knowledge of web technologies (HTML, JavaScript, CSS)
• Experience in a SaaS or membership/event management environment

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave