Technical Support Engineer

Summary

Join Veriff as a Technical Support Engineer and become a trusted problem solver for our customer-facing teams. You will be responsible for resolving technical and integration issues, providing timely and accurate solutions, and ensuring customer satisfaction. You will also be involved in research, diagnosis, troubleshooting, and documentation of solutions. This role requires experience in technical support, basic understanding of software programming, fluency in English, and knowledge of APIs, SQL, and web application troubleshooting. You will be working with Mac, Linux, and Windows operating systems and will be part of an on-call rotation to resolve production incidents. Veriff offers competitive compensation, benefits such as health insurance, stock options, and flexible work arrangements, and a commitment to professional development.

Requirements

• Experience in Technical Support or similar role
• Basic understanding of software programming
• Fluency in both written and spoken English
• Fundamental knowledge of APIs
• Comfortable creating longer SQL queries
• Capability to troubleshoot web applications
• Comfort working with Mac, Linux, and Windows
• A proactive approach to teamwork, a solutions-oriented mindset, and excellent interpersonal skills

Responsibilities

• Taking ownership of reported issues and ensuring their resolution
• Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems
• Escalating unresolved issues to the appropriate developers and documenting standardized solutions for the knowledge base
• Handling crises in the event of feature failures or application downtime
• Developing, tracking, and reporting on key metrics
• Participating in an on-call rotation and resolving production incidents

Preferred Qualifications

• Trilingual in English/Spanish/Portuguese
• Experience with JIRA, Confluence, and Github
• Built smaller applications or integrated services
• Some knowledge of TypeScript, Python, Postgres, or ReactJS

Benefits

• Flexibility to work from home at our eligible locations in the USA
• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• Private health insurance coverage to ensure you’re feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs