Technical Support Engineer

Summary

Join Veza as a Technical Support Engineer and provide expert technical and non-technical guidance to our expanding customer base. You will manage product defect escalation, champion the customer experience with product and engineering teams, and create and share knowledge internally and externally. Collaborate with cross-functional teams to achieve positive customer outcomes. This remote position requires 5+ years of experience in customer support, technical support, or security engineering for an enterprise cloud-based platform, along with knowledge of RBAC, RESTful APIs, and identity and access management. Veza offers a competitive salary and equity, comprehensive benefits, and a flexible work environment.

Requirements

• Experienced with 5+ years in customer support, technical support, or security engineer experience for an enterprise cloud based platform
• Knowledgeable of RBAC (role based access control) and least privileged access practices
• Knowledgeable of RESTful APIs with the ability to understand and troubleshoot issues with cloud services
• Aware of identity and access management practices
• Detail oriented and able to balance multiple priorities
• Able to work independently with minimal supervision as part of a team

Responsibilities

• Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform and onboarding integrating technologies
• Manage the escalation and prioritization of product defects to the engineering team
• Lead the customer experience function as an advocate and voice of the customer with product and engineering teams
• Create and share knowledge in both written and verbal forms both internally and externally
• Collaborate with cross-functional teams such as Product Management, Engineering, Sales, and R&D  Customer Success, to drive good customer outcomes

Preferred Qualifications

• Security centric experience in administering cloud compute providers (AWS, GCP, Azure, Oracle Cloud)
• Experience with utilization of Python scripting in solving tangible customer issues
• Experience with SSO technologies such as SAML, WS-Federation and OIDC

Benefits

• Competitive salary and equity packages
• 401(k) retirement plan
• Pre-tax health care, dependent care, and commuter benefits (FSA)
• Flexible medical, dental, and vision benefits
• Parental leave
• Flexible Time Off
• Home Set up and Monthly Connectivity Stipend