Remote Technical Support Engineer

Summary

The job is for a Technical Support Engineer at Wasabi, a fast-growing cloud storage company. The role involves supporting enterprise customers, partners, and engaging with global teams to enhance the service. Remote work is available within the United States.

Requirements

• Must have hands on experience with AWS S3 Cloud Storage
• Bachelor of Science degree in a technical field or 4+ years of relevant work experience
• 1+ years of experience in technical support, network, cloud operations
• Experience supporting mission critical systems that operate 24x7x365
• Understanding of Backup Software, Applications using APIs & SDKs
• Understanding of Linux and Networking protocols such as HTTP, TCP/IP, DNS, TLS

Responsibilities

• Help our enterprise customers integrate their applications with Wasabi
• Assist our partners in successfully deploying Wasabi into their customer environments
• Explore the inner workings of the S3 protocol and how it communicates with Wasabi’s services
• Engage with Wasabi sales and development engineers worldwide to enhance our service