Zuora is hiring a
Technical Support Engineer

Summary

Join Zuora as a Support Engineer and focus on providing expert technical support to clients, troubleshooting complex software application issues, and collaborating with internal employees to solve technical problems.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, or equivalent experience
• 6 - 8 years of software / ERP related experience desired
• Knowledge of accounting concepts and Revenue Recognition is an addition
• Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials)/Netsuite
• Strong SQL, PL/SQL skills required
• Excellent verbal and written communication skills
• Working business knowledge of US GAAP and revenue accounting a plus

Responsibilities

• Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking)
• Provide support via tickets, chat, and phone to Zuora customers
• Answer customer questions, file bugs, reproduce, troubleshoot, resolve, and escalate issues as necessary
• Own and drive customer issues from start to finish
• Become an expert on a given product domain from a business and technical standpoint
• Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise
• Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact

Benefits

• Competitive compensation
• Corporate bonus program
• Performance rewards
• Company equity
• Retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays
• Wellness days
• Company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing