Technical Support Partner

Summary

Join Qventus, a healthcare technology company, as a Technical Support Partner (TSP) and play a crucial role in supporting the end-to-end delivery of technical features and functions after a go-live. You will be responsible for providing tier 2 technical support, managing post-go-live product deployments, collaborating with internal and external teams, and ensuring client value delivery. This role requires strong technical skills, project management experience, and a deep understanding of inpatient and perioperative metrics and processes. You will also be responsible for identifying and mitigating risks, creating process improvement opportunities, and building a customer base excited about Qventus.

Requirements

• An understanding of the technical capabilities needed for enterprise-wide project management
• Experience in SQL and ETL / Python / BI support
• Experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion
• Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions
• A track record of applying strong quantitative and analytical skills in prior roles
• Prior experience supporting projects for hospital systems (e.g. EHR implementations)
• Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)
• Experience with support processes (SLAs, OLAs, Product or application support)
• Maintaining appropriate versioning of documentation to support the Qventus solution
• Excellent communication skill - Written and verbal

Responsibilities

• Tier 2 technical level support to clients, or triaging/escalating issues to appropriate technical teams
• Provide technical project leadership to manage the full deployment of key post go-live product solutions by prioritizing tasks, identifying dependencies, and ensuring deliverables are met
• Work with functions like Data Integration Specialists, Data Engineers, Clinical Operation Consultants, and Product Specialists after each deployment to identify and implement solutions that deliver client value
• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them
• Understand Qventus Periop and Inpatient solutions to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution
• Identify process improvement opportunities and create structured approaches to close gaps
• Creates a customer base who is excited about Qventus and serves as a reference for prospective customers

Preferred Qualifications

• Experience with Epic/Cerner EHR systems
• Experience with analytics tools (Looker)
• Experience working with clinical and/or process consultants
• 1+ years of professional experience working at a top healthcare consulting firm, digital health company, or health system