πPhilippines
Technical Support Representative

Affinitiv
πRemote - Worldwide
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Summary
Join Affinitiv's award-winning team as a Technical Support Representative! Support business customers using proprietary software, offering solutions and world-class service. Proactively update your knowledge of relevant technologies and escalate complex issues. Troubleshoot product issues and prioritize customer ticket workload. Train end-users and handle high-volume tickets and calls. This role requires 2+ years of high-level technical support experience in a Windows environment and excellent customer service and technical skills. Affinitiv offers a flexible Work from Here program and a comprehensive benefits package, including medical, dental, vision, 401K, and generous PTO.
Requirements
- 2+ years of high-level technical support in a Windows environment
- 2+ years technical experience with computer software, including the installation and configuration of Windows programs
- Knowledge of Windows Server operating system architecture and security
- Excellent Customer Support and Technical skills
- Excellent troubleshooting skills
- Ability to communicate clearly both verbally and in writing
- Must be well-organized and detail-oriented
- Excellent people skills and the ability to work with a wide range of people
- Ability to maintain composure and function well under pressure
Responsibilities
- Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service
- Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies
- Recognize and escalate difficult technical/business issues within the organization
- Work with support and/or product development personnel to troubleshoot and work around product issues
- Prioritize and organize customer ticket workload
- Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system
- Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets
Preferred Qualifications
- Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred
- Experience working with Zendesk preferred
- Knowledge of the car dealership industry
Benefits
- Medical, dental, vision and 401K
- Generous PTO
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