Technical Support Representative

Summary

Join Axon and become a Technical Support Representative, providing first-class technical support to customers via email and phone. You will troubleshoot technical issues related to Axon products, build subject matter expertise, assist customers, and report bugs and trends. This remote position in Quebec, Canada, requires 3+ years of technical support experience and excellent communication skills. A Bachelor's degree is preferred, and you must pass a CJIS background check. Axon offers competitive benefits, including 401k matching, paid time off, parental leave, and various health and wellness programs.

Requirements

• 3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
• Excellent verbal and written communication skills (fluency in multiple languages a plus)
• Passion for helping people and solving problems
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong analytical/troubleshooting skills
• Proficiency with Microsoft Office
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Self-driven, ability to work independently and actively seeks out team needs and solution
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Responsibilities

• Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions
• Build and maintain subject matter expertise of all Axon products, solutions, and policies
• Assist customers
• Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager

Preferred Qualifications

Bachelor’s Degree

Benefits

• 401k with employer match
• Accrued paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs