Technical Support Representative

Summary

Join IntelliPro as a Client Support Associate for a 3+ month contract (with possible extension) in a 100% remote position! You will identify, manage, escalate, and resolve technical issues for clients, providing basic technical support and troubleshooting application and software problems. This role requires 1-3 years of related work experience and customer service experience, along with excellent communication skills and teamwork abilities. Preference is given to candidates with additional technical experience and strong MS Office skills. IntelliPro offers a competitive hourly rate and a comprehensive benefits package (details not specified).

Requirements

• 1 - 3 years of related work experience, or an equivalent combination of education and experience
• 1 - 3 years of customer service experience
• Excellent communication skills
• The ability to work in a team environment and commit to a flexible work schedule

Responsibilities

• Identify, manage, escalation, and resolve technical issues
• Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks
• Troubleshoot all information technology issues, including software, hardware, and networking
• Monitor installed systems, identify problems, and take corrective action
• Provide basic technical support to Clients
• Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems

Preferred Qualifications

• 1 - 3 years technical experience a plus
• Previous experience troubleshooting desktop, printer and notebook issues
• Very strong user and support of MSOffice