Technical Support Representative

Summary

Join SupportYourApp, a leading Support-as-a-Service company, and become a tech-savvy problem solver. You will analyze and troubleshoot technical issues, take ownership of resolutions, collaborate with cross-functional teams, document solutions, participate in support rotations, and mentor colleagues. This fully remote role requires 1+ years of experience in technical support, troubleshooting, or a related field, along with proven problem-solving skills and excellent communication. We offer competitive compensation, work-life balance, and a supportive management team. SupportYourApp is an inclusive international environment with 8 hubs worldwide, working with clients from over 30 countries and speaking over 60 languages.

Requirements

• 1+ years of experience in technical support, troubleshooting, or a related technical role
• Experience working with different products and technologies, adapting quickly to new environments
• Proven ability to diagnose and resolve technical challenges effectively
• Excellent communication skills with the ability to explain complex concepts clearly
• Familiarity with issue tracking and documentation tools
• A proactive, detail-oriented approach to problem-solving
• Ability to work independently and collaborate effectively within a team

Responsibilities

• Solve Complex Problems: Analyze and troubleshoot technical issues across a variety of products and technologies with precision and creativity, ensuring smooth and reliable operation
• Own the Resolution: Take full responsibility for resolving issues, driving them to completion with a customer-focused mindset
• Collaborate & Innovate: Work closely with cross-functional teams to identify root causes, recommend improvements, and enhance overall system reliability
• Document & Share Knowledge: Create clear, concise documentation and resources that empower others and reduce repeat issues
• Stay Prepared: Participate in support rotations as needed to maintain continuous service excellence
• Mentor & Guide: Share your expertise to help colleagues and stakeholders understand technical concepts and best practices

Benefits

• Fully remote work opportunity
• Inclusive international environment
• Competitive compensation in USD
• Work-life balance
• Supportive management focused on your growth