VALD is hiring a
Technical Support Representative

Summary

Join VALD as a Technical Support Representative in the United States to provide world-class support to our expanding client base, working closely with our product and success teams.

Requirements

• A high degree of customer empathy
• You’re a people-person – you have outstanding communication skills, both written and oral
• High level of attention to detail and a commitment to quality control
• You have full working rights in the USA, and no restrictions to travel to the VALD HQ in Australia for your onboarding
• Adaptable and willing to learn new skills and processes
• A willingness to work closely with engineering staff to identify and improve existing support processes
• Experience in a similar role technical / client support role

Responsibilities

• Become a product expert across the entire VALD suite, knowing our systems inside-out
• Provide top quality, timely support to our global customers across a range of products
• Diagnosing and resolving issues via phone and email
• Liaise with the VALD team across the world to ensure customer needs are met

Benefits

• Industry-leading compensation
• The opportunity to work in a company that is redefining allied healthcare
• Learn from a range of high-performing individuals and teams across various disciplines
• Be part of a down-to-earth, inclusive and vibrant team
• Regular travel opportunities to get the entire VALD team together for your ongoing development
• The latest equipment and remote setup to perform at your best
• Monthly fitness and wellness allowance
• Monthly co-working space allowance