Technical Support Specialist

Summary

Join Centric Software's growing team as a Technical Support Consultant! This remote role offers a competitive salary ($110,000-135,000 USD) and focuses on providing exceptional customer support for North American clients using our PLM solutions in the fashion and consumer goods industries. You will resolve customer issues, collaborate with internal teams, manage accounts, and ensure system functionality. The ideal candidate possesses strong IT troubleshooting skills, software installation experience, and a background in a related field. Centric Software offers a comprehensive benefits package and opportunities for professional growth.

Requirements

• Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
• Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field
• Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry

Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs
• Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines
• Manage complex customer accounts and understand their hardware and software setups
• React quickly to major customer issues
• Ensure system availability and functionality for customers
• Analyze complex problems and propose solutions
• Establish credibility with internal and external customers
• Achieve proficiency in Centric 8 software installation and functionality

Preferred Qualifications

Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable

Benefits

• Competitive salary and comprehensive benefits package
• A dynamic and collaborative work environment within an international team
• Opportunities for professional growth and skill development in a rapidly evolving industry