Technical Support Specialist

Summary

Join Hostinger, a rapidly growing company with 900+ professionals serving over 3 million customers globally. We empower individuals and small businesses to succeed online. This role focuses on providing expert customer support for Hostinger products, troubleshooting technical issues, and enhancing the customer experience. You will work remotely, requiring fluency in English and Spanish, and experience in tech customer support. Hostinger offers extensive professional development opportunities, flexible work arrangements, wellness initiatives, and team-building events.

Requirements

• Be fluent in English (C1 or native), written and spoken
• Be fluent in Spanish (C1 or native), written and spoken
• Have experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
• Possess exceptional communication skills
• Understand web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting)

Responsibilities

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations
• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow
• Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs
• Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience
• Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively
• Proactively identify and implement improvements to your work, team and department

Preferred Qualifications

• Have an advanced understanding of web hosting technologies, server management, and performance optimization
• Be proficient with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms
• Have experience contributing to or improving AI-powered systems

Benefits

• Receive 360 Growth: limitless learning opportunities including 3-week trainings, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions
• Enjoy Freedom & Responsibility: work remotely from anywhere with a home office budget, and flexible shift options (morning, day, and night shifts rotating weekly)
• Benefit from Wellness Simplified: company-provided sick days and recharge leave, and opportunities to join sports, arts, and hobby clubs
• Participate in Work Hard, Party Hard initiatives: company events, team-building experiences, workations, and milestone gifts for life events