Technical Support Specialist

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Million Dollar Sellers

๐Ÿ“Remote - Mexico

Summary

Join MDS as a Technical Support Specialist and become a key player in maintaining and improving our internal systems. You will support automation workflows, troubleshoot technical issues, and manage tool integrations across various platforms. As the first point of contact for technical issues, you will handle support tickets, write scripts, manage webhooks and APIs, and ensure smooth operation of our tech stack. This role requires technical capabilities, attention to detail, and a passion for streamlining operations. You will work in a fast-paced, remote environment, collaborating with both technical and non-technical teammates. The ideal candidate is technically-minded, detail-oriented, and a clear communicator.

Requirements

  • 3+ Years Technical Operations Experience: Proven experience supporting internal systems, workflows, and tools in a fast-paced, remote work environment. Prior roles in operations, technical support, or systems management preferred
  • Hands-On Technical Skills: Proficiency with automation platforms (e.g., Make, Zapier), internal tooling (ClickUp, Airtable, Softr, G-Suite), and light coding/scripting (JavaScript, Python, or similar). Comfortable working with APIs, webhooks, and low-code/no-code environments
  • AI & Tool Fluency: Familiarity with AI platforms such as ChatGPT, Claude, or Perplexity and how to integrate them into workflow automation, troubleshooting, and process improvement
  • Process & Documentation Focus: Experience documenting SOPs, building process maps (e.g., Lucidchart), and maintaining operational clarity across systems
  • Clear & Reliable Communicator: Strong written and verbal communication skills with the ability to translate technical language into clear guidance for non-technical teammates
  • Collaborative and Proactive Mindset: Self-starter who can manage tasks with minimal supervision while also thriving in team environments and cross-functional projects

Responsibilities

  • Maintain and improve internal systems that power our team and community
  • Support automation workflows
  • Troubleshoot technical issues
  • Manage key tool integrations across platforms like Go High Level, Airtable, Zapier, and others
  • Handle support tickets
  • Write lightweight scripts
  • Manage webhooks and APIs
  • Ensure our tech stack runs smoothly
  • Be the first point of contact for technical issues

Preferred Qualifications

Educational Background: Bachelorโ€™s degree in Information Systems, Computer Science, Business Ops, or a related field preferred. Relevant certifications or demonstrable skill in lieu of a degree is also welcomed

Benefits

  • Global Work Flexibility: Experience the ultimate freedom of a digital nomad lifestyle with MDS. Our 'office' is wherever you are, offering unparalleled flexibility to work from home, a cafรฉ, or while globe-trotting, as long as you're in sync with Eastern Time for key hours. This flexibility ensures you can balance personal and professional life seamlessly
  • Outcome-Driven Work Culture: At MDS, we prioritize results over rigid schedules. Manage your day according to your own rhythm, focusing on outcomes, not hours. This approach grants you the freedom to handle personal tasks or indulge in leisure activities without compromising work quality
  • Autonomous Time Management: Empower yourself with the autonomy to organize your tasks and schedule. We trust you to strike the perfect balance between work and personal life, fostering a healthy work-life integration
  • Elite Networking Opportunities: Engage with over 650 leading e-commerce entrepreneurs in our network. These interactions are more than networking; they are invaluable learning experiences, offering deep insights and the chance to forge lasting industry connections
  • Exclusive Event Access: Represent MDS at exclusive, high-profile events, providing unique opportunities for professional development. These events are gateways to new experiences, cultures, and a global professional network
  • Dynamic Community of Innovators: Immerse yourself in an environment brimming with driven, like-minded professionals. This vibrant community encourages continuous personal growth, innovative thinking, and an entrepreneurial spirit
  • Continuous Professional Development: Stay at the forefront of e-commerce trends and strategies within our ever-evolving community. Your journey with MDS ensures your professional development is always advancing
  • Impactful Work: Your role at MDS allows you to make a tangible impact on our members and communities growth and success. This sense of purpose and visible impact adds a fulfilling dimension to your career, transcending traditional job satisfaction metrics
  • Work-Life Synergy: We embrace the synergy between work and life as essential to your overall well-being. Our culture supports a harmonious integration of both, leading to a more balanced and rewarding lifestyle

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