PartnerHero is hiring a
Technical Support Specialist

Summary

Join a dynamic team at PartnerHero as a German Technical Support Associate to support a new partner in the Medical Field. The ideal candidate will have strong customer support skills, excellent communication skills, and a passion for healthcare.

Requirements

• Excellent English and German - both written and verbal communication skills
• Action-oriented with strong organizational, analytical, and problem-solving skills
• Adaptability toward rapid changes
• Attentiveness and empathy towards clients
• Ability to multitask and learn new workflows
• Team player
• Great customer service skills via phone, chat, and email

Responsibilities

• Providing excellent, friendly and positive customer service via email, chat and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Answering pre-sales questions and qualifying leads to sales
• Helping customer with their payment process

Benefits

• Flexible working arrangements (US Only)
• Hybrid working arrangements (all other countries)
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits (US only)
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development