Technical Support Specialist

Summary

Join PocketHealth as a Technical Support Specialist and make a real difference in healthcare. You will provide technical support and handle urgent escalations from patients and providers, working closely with various stakeholders. As a troubleshooting expert, you will diagnose and resolve software and hardware issues, requiring strong communication skills. Your passion for technology and experience with databases will be essential. This role involves cross-functional collaboration and supporting patients and providers. PocketHealth offers remote work, competitive salaries and benefits, paid time off, and wellness days.

Requirements

• 1-2 years experience with databases, querying large databases, and database configuration (MySQL, NoSQL, MSSQL, etc.)
• Experience in diagnosing, troubleshooting and resolving issues with software and hardware
• Stellar communication skills; communicating cross-functionally, and working directly with patients or providers
• Education in & passion for technology

Responsibilities

• Provide technical support and handle urgent escalations from patients or providers in a production environment with high-volume transaction traffic
• Work closely with all stakeholders including support representatives, customers, account managers, technical services and the management team
• Troubleshoot and resolve issues with software and hardware
• Communicate cross-functionally and work directly with patients or providers
• Be a trusted source of PACS / DICOM knowledge for other folks across the business

Preferred Qualifications

• Experience in Windows OS, Linux, or macOS
• Knowledge or experience with PACS / RIS / EMR
• Knowing DICOM or HL7 standards
• Experience with a Network admin or Systems admin position
• Experience documenting processes
• Experience with performance metrics

Benefits

• Working remotely
• Competitive salaries and benefits (stock options too!)
• Four weeks of paid time off
• Unlimited wellness days
• Extended mental health coverage