Technical Support Specialist

Summary

Join Seamless.AI as a Technical Support Specialist and work 100% remotely to provide exceptional customer support via email and live chat. You will troubleshoot technical issues, develop product expertise, and collaborate with internal teams to resolve complex problems. This role requires excellent communication skills and the ability to provide customized solutions to help customers succeed. Prior experience in customer support and technical troubleshooting is essential. Seamless.AI offers a dynamic work environment and has been recognized for its growth and workplace culture.

Requirements

• Are passionate about the customer experience and have previous experience assisting customers via email or live chat
• Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
• Are an expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
• Excellent verbal and written communication skills
• 0 - 1 year of experience

Responsibilities

• Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes
• Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account